Product Development

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White Castle CandleSometimes there’s nothing better than the smell of hollyberry to get you in the Christmas spirit or the warm aroma of pumpkin spice to get your ready for that Thanksgiving feast.  Well, the team at White Castle dipped into that insight and has unveiled a new “hamburger and onion” scented candle to promote the fast-food chain. 

Scientists have said that the sense of smell may be the most powerful tool in bringing up memories and, for marketers, it can be the sense that leads to greater sales.  Companies have been using smell techniques for quite some time.  In 2007, Fox used scratch and sniff print ads to advertise the film Mr. Magorium’s Wonder Emporium where readers could scratch a tab and get a whiff of a frosted cake.  The California Milk Processor Board even got into the olfactory act by promoting their “Got Milk?” campaign with the smell of chocolate chip cookies at bus shelters in San Francisco.  However, that campaign was pulled down due to complaints about possible asthma attacks.

I think what White Castle has done is pretty funny (hence the reason I’m writing about it), but I’m not sure what it will do to increase sales.  According to the company, the candle is already sold out, but I would guess that the people who bought the candle are already fans of the chain or are those crazy collectors who set up museum shops in their garages.  Perhaps lighting this candle may promp loyal slider fans to purchase more frequently due to the constant smell of meat in their homes.  However, I’m not entirely buying it … the campaign nor the candle.

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The Retail Innovation and Marketing ConferenceThanks to my experience working with Best Buy last summer, I’ve been able to discover how I can use my passion for media to market companies and products that one would not normally consider “media” entities.  As the market is currently seeing with the creation of the Pepsi Refresh Project and the millions of iPhone applications and Facebook fan pages as examples, marketers are looking to expand their brands not only with their products, but also with entertaining and informative content.  I feel this is truly the future of marketing and communications.

Apparently I’m not alone.  Last week the National Retail Federation held its inaugural Retail Innovation and Marketing Conference in San Francisco.  For anyone who wasn’t able to attend (myself included), they have posted the most amazing blog that shares the highlights of the conference and the little golden nuggets of information shared by some of the industry’s most connected and digitally-savvy professionals.

It’s truly a valuable resource for anyone wanting to learn what’s going on in the industry, but can’t pay the conference fee.  (Me again!)  Enjoy!

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Heinz KetchupTalk about truly listening to your customers and catering to their needs!  Last week Heinz unveiled its newly redesigned ketchup packet.  In its first packaging change in 40 years, the Heinz ketchup packet reflects how consumers eat the red condiment on-the-go. 

For anyone who has ruined a white t-shirt or has had a hard time flavoring your french fries when in the car, the packet is perfect.  It’s a cup for dipping those beloved fries or chicken nuggets with a tear-off end to squeeze onto a hamburger.  Plus, it holds three-times more ketchup than the old packet.  That’s good news for anyone who has been charged for extra packets at McDonald’s!

The executives at Heinz have joked that they’ve been receiving complaints since they first introduced the little plastic packets back in the 1960s, but apparently someone was paying attention.  Better late than never, huh?  This is a great example of how listening to your customers and understanding their behavior can not only create more effective marketing campaigns, but also better a better product.

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